IN-STORE RETURNS POLICY

FELLA Paddington Store does not offer refunds for change-of-mind purchases. You can exchange or request a store credit within seven (7) days of purchase.

ONLINE RETURNS POLICY

A return will be in exchange for store credit note only. Credit notes are valid for 1 year. Item/s must be returned within fourteen (14) days of delivery. If the return exceeds our 14 day policy, we unfortunately will not be able to process your exchange and your order will be shipped back to you at an additional charge.

** Please allow 3 days for processing time once the package arrives at our returns centre.

MAKE A RETURN

Once you have ensured your return meets all the conditions of our return requirements below, please follow the easy returns steps via our returns portal. If you wish to make an exchange for another item, please contact our customer care to ensure the item/s you wish to repurchase are available.

RETURN REQUIREMENTS

Purchases excluding final sale can be returned. Styles returned are subject to rejection if they do not satisfy the following requirements:

• Item/s must be in original condition, with all tags remaining in place, including the hygiene seal.
• Item/s must not have been worn, washed or altered in any way.

We do not allow returns for the following:

• Item/s received without authorisation from our customer care team.
• Item/s purchased on markdown or final sale.
• Item/s that appear worn, smell of perfume, smoke, deodorant, or body odour.
• Item/s that are marked or damaged in any way. That includes fake tan, deodorant and makeup.

FELLA reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by FELLA.

FULL PRICED ITEMS

Items that have been purchased at full price or by pre-order are eligible for an exchange or store credit. If the original payment method was a gift voucher or store credit, a new voucher will be issued.

DISCOUNTED SALE ITEMS

SALE items can be returned for an exchange in size. However, FELLA does not accept any returns or exchanges on FINAL SALE items. We kindly ask you to consider this before committing to a purchase.

IF A PACKAGE IS LOST OR DAMAGED DURING A RETURN

FELLA cannot be held responsible in the event of loss, theft or damage during the customer return process. It is the responsibility of the customer to ship their return items back via a reliable, safe and trackable method.

ARE RETURNS FREE?

Returns and exchanges are NOT free. The shipping cost of returning any item/s are NOT covered or reimbursed by FELLA.

DAMAGED OR FAULTY ITEMS

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at customercare@fellaswim.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.